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Privacy & Terms

Introduction

Vietnam-visaonline.org (this ‘Website’) is owned and operated by the Vietnam Visa Online Department trading as vietnam-visaonline.org (‘we’, ‘us’, ‘our’). These terms of use constitute an agreement made between you, the Website user, (‘you’, ‘your’ and us). You must not access or use this Website unless you accept all of these terms of use. By accessing and using this Website you are agreeing that you have read, understood and accepted these terms of use, and agree to be bound by them and that you are authorised to enter into and perform them.

 

Acceptance of Terms

Once using or visiting this Site, by sending or delivering your application(s) and other document(s) to vietnam-visaonline.org , you are expressly agreeing to be bound by these Terms & Conditions as well as the Privacy Statement and to follow these Terms and any applicable laws and regulations. If you do not agree with the terms stated in this agreement or are dissatisfied with the site, please direct your complaints to Contact us.

Please note that this website is not the Government website, just belong to the Connection Solution Company,. Ltd was authorized by Immigration Department of Vietnam. It operates under the management of Connection Solution Company., Ltd. You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website. You (also) agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information.

Modification

vietnam-visaonline.org reserves the right to change any part of this agreement without notice and your use of the Website will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement.
We have completed discretion to modify or remove any part of this site without warning or liability arising from such action.

 

User content

This Website enables you and other users to submit content (‘user content’) that will be made available through the Website for the purpose of promoting Vietnam as a tourist destination. You must ensure that you have all necessary rights (including appropriate licence) to submit or supply the user content to the Website.

By creating, modifying, transmitting, uploading, or submitting any user content, you: grant us a non-exclusive, royalty-free, fully paid-up, worldwide, perpetual, irrevocable, license to publicly display, communicate to the public, and make the user content available (by all means and in any media now known or hereafter developed) to other users of this Website and other users of our services in such manner as we may permit from time to time; and acknowledge and agree that no royalties or other remuneration will be paid or payable to you for your user content, or for the granting of the rights described above.

You are solely responsible for the user content that you make available through the Website. You represent and warrant that any user content you make available: does not infringe any copyright, privacy right, or any other right of any third party; and does not contain any matter that is defamatory, offensive, unlawful or that may damage the reputation of Vietnam Visa Online.

Intellectual Property

The materials displayed on this Website are protected by copyright and other laws of Vietnam, and under similar laws and international conventions abroad. You acknowledge and agree that all copyright and other property rights that may subsist in this Website including text, illustrations, photographs, video, music, sounds, layout, designs, source code, belong to us or to our licensors (together, ‘our intellectual property’).

Except as permitted in the ‘copyright clearance and permission to use’ sections or with our prior written permission in other cases, you may not in any form or by any means: use, copy, modify, adapt, reproduce, store, distribute, print, display, perform, publish, communicate or otherwise deal in any way with our intellectual property; or commercialise any information, products or services obtained from any part of this Website.

Copyright clearance and permission to use

The copyright notice below must appear on all copies of such material or content;

  • The words “copyright vietnam-visaonline.org” must appear on all copies of such material or content; and
  • The materials or content must not be altered, modified or added to in any way.

Trade marks

The trade marks appearing on this Website belong to us, our suppliers or our licensors. You must not use or reproduce or allow anyone to use or reproduce those trade marks for any reason without, in the case our trade marks, our prior written permission or, in the case of third party trade marks, the written permission of the owner the relevant trade mark.

Software licensing

All software and accompanying documentation (‘Software’) that is available to be downloaded from this Website is protected by copyright. The ownership of such Software is retained by the copyright holder and is not transferred to you. You are licensed to use the Software in accordance with the terms of the relevant licence agreement for such Software. You must read and confirm your acceptance of the licence agreement that accompanies each item of Software prior to downloading that Software.

Feedback and unsolicited submissions

If you give us feedback about this Website or our products or services, you grant us the right to use that feedback for the purpose of improving our Website or services (and for any other purpose we deem necessary or desirable) without being obliged to pay you any compensation in respect of our use of that feedback. If you do send us unsolicited ideas:

they will be treated as ‘user content’ in accordance with these terms of use; and they will be deemed to be non-confidential; and we will not be required to provide any acknowledgement of their source.

Electronic communications

You consent to receiving communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You consent to receiving electronic messages and information sent by us (or on our behalf) for any purposes described in our privacy policy.

Cookies

This Website uses cookies to provide you with a better service. Find out more about the site’s cookies in Privacy.

Cancel and Refund

Find out about this term in Cancel and Refund.

Disclaimers

We do not give any warranty or other assurance as to the content of material appearing on this Website, its accuracy, completeness, timeliness or fitness for any particular purpose.

To the maximum extent permitted by law, we provide this Website and related information and services on an “as is” basis without any warranties, representations, or guarantees of any kind (whether, express, implied, statutory or otherwise) including, but not limited to, warranties of non-infringement, merchantability, or fitness for a particular purpose.

Neither We or our suppliers will, under any circumstances, be liable under the law of tort, contract or otherwise for any loss of income, profits, data or savings or for any indirect, incidental, consequential, exemplary, punitive or special loss or damage of any party (including third parties), however caused, arising out of or in connection with the use of the Website or the reliance on any information on this Website.

We are not responsible for any loss, delay or cancellation of your flight ticket, tour or accommodation booking made for your trip to Vietnam in case your visa application or entry is declined or in case we are unable to send it to you on time as promised. In this case, we will refund you the full amount paid to us. Normally, it takes 2 working days to process an approval letter, however, there are also exceptions, delay due to unforeseen problems. We strongly recommend that you apply for a visa at least 1-2 weeks in advance of the travel date to avoid any potential issues. Normally, it takes around 15-30 minutes to get the visa stamped at Vietnam airports upon arrival. However, sometimes it may take longer than expected due to the large number of arrivals. The circumstances are unavoidable and we should not be held responsible for any loss incurred. Should you need further assistance, feel free to contact us by email at: [email protected] or call our hotline: +84.908.989.525.

Availability

Your use of this Website and any associated services may sometimes be subject to interruption or delay. Due to the nature of the Internet and electronic communications, we and our service providers do not make any warranty that this Website or any associated services will be error free, without interruption or delay, or free from defects in design. We will not be liable to you should this Website or the services supplied through this Website become unavailable, interrupted or delayed for any reason.

Malicious code

Although we endeavour to prevent the introduction of viruses or other malicious code (together, ‘malicious code’) to this Website, we do not guarantee or warrant that this Website, or any data available from it, does not contain malicious code. We will not be liable for any damages or harm attributable to malicious code. You are responsible for ensuring that the process that you employ for accessing this Website does not expose your computer system to the risk of interference or damage from malicious code.

Security

Although we endeavour to protect the security of your personal information you acknowledge that there is a risk of unauthorised access to (or alteration of) your transmissions or data or of the information contained on your computer system or on this Website. We do not accept responsibility or liability of any nature for any losses that you may sustain as a result of such unauthorised access or alteration. All information transmitted to you or from you is transmitted at your risk, and you assume all responsibility and risks arising in relation to your use of this Website and the internet. We do not accept responsibility for any interference or damage to your own computer system which may arise in connection with your accessing of this Website or any outbound hyperlink.

Changes

We reserve the right to add to, modify, or remove this Website or any information, feature, specification, or other part of this Website (at any time and without notice to you). We reserve the right to change these terms of use from time to time by publishing the changed terms on this Website. You should review these terms of use periodically to be aware of such changes. Your continuing access or use of this Website following such publication shall be deemed your acceptance of the revised terms of use.

This privacy policy explains how we may collect, store, use, and disclose any personal information that you provide to us when using this website. Your continued use of this website provides your unconditional consent to us collecting, storing, using, and disclosing your personal information in the manner set out below. This privacy policy is subject to, and must be read in conjunction with, our Terms of Use.

General

In this privacy policy ‘we’, ‘us’, and ‘our’ refers to the Vietnam Visa Online Department trading as the vietnam-visaonline.org.

Collection

We may collect your personal information (including, without limitation, your name, email address, phone number, and postal address, passport number, nationality) when you use this website.  You may decide not to provide your personal information to us. However, if you do not provide it, we may not be able to provide you with access to certain information or services.

Automated collection

When you visit this website, we may use automated technology (such as usage monitoring software, cookies, and sessions) to collect and store certain information about your visit.

Cookies

A cookie is a small portion of data sent from a website and stored in a user’s web browser while a user is browsing a website. When the user browses the same website in the future the cookie data can be retrieved by the website to notify the website of the user’s previous activity.

To give you the richest experience possible on vietnam-visaonline.org, we use a number of third party services such as Paypal & Facebook. As a result, when you visit a page with content embedded from one of these sites, you may be presented with cookies from these websites.

We are not responsible for the use of cookies by third party service providers. When using third party services from this website, we encourage you to review each such website’s privacy statements and cookie policies to understand how personal information and cookies are used and dealt with by those third parties.

Use and disclosure

We may use your personal information to:

  • Verify your identity and to assist you if you forget your username or password for any of the services we provide to you via the Internet;
  • Communicate with you;
  • Analysis usage of this website;
  • Provide you with further information, news, and promotional material; and
  • Improve the content of this website and to customize this website to your preferences.

We will not sell, rent, or lease your personal information to third parties.  Your personal information will be made available internally for the above purposes and we may also disclose your personal information to third parties, who have agreed to treat your personal information in accordance with this privacy policy, for similar purposes. By providing us with your personal information, you consent to our using and disclosing your personal information in the manner set out above.

We will only use or disclose personal information that you have provided to us, or which we have obtained about you: for the above mentioned purposes;

  • If you have authorised us to do so;
  • If you applying for a visa to Vietnam;
  • If we have given you notification of the intended use or disclosure and you have not objected to that use or disclosure;
  • If we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for national security in the performance of their functions;
  • If we believe that the use or disclosure is reasonably necessary to enforce any legal rights we may have, or is reasonably necessary to protect the rights, property and safety of us, our customers, or others;
  • If we are authorised, required or permitted by law to disclose the information.

Storage and security

Personal information collected on this website is collected and held by Vietnam Visa Online Department. We will take reasonable efforts to protect personal information that is held by us from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

By applying for a visa to Vietnam with vietnam-visaonline.org , you agree to accept the following conditions of our privacy statement. Personal data submitted on this website will be used for processing the visa approval letter approved and issued by the Vietnam Immigration department. Once the service is completed and the approval letter is sent to the applicant, the information and record of the applicant will be automatically deleted after 1 year. vietnam-visaonline.org is not to be held accountability and responsibility for the problems and claims associated with personal data and privacy issues.

Third party websites

This website may contain hyperlinks to third party websites. We are not responsible for the content of such websites, or for the manner in which those websites collect, hold, use, and distribute any personal information you provide.  When visiting a third party website from hyperlinks displayed on this website, we encourage you to review the privacy statements of those websites so that you can understand how the personal information you provide will be will collected, held, used and distributed.

In the website we have integrated online payment tool, but here we accept the shaft of the Bank as PayPal pocket electronic payment. For ease of payment, we accept credit cards, PayPal and direct bank transfer online. So, all credit card information, your PayPal account is required to pay visa fees, and is done through third partner is Paypal.com, and all your information protected by SSL connection. We recommend that you should read carefully their term of use and policy.

Changes to our Privacy Policy

We reserve the right, at our discretion, to update or revise this privacy policy at any time. Changes to this privacy policy will take effect immediately once published on this website.  Please check this privacy policy regularly for modifications and updates.  If you continue to use this website or if you provide any personal information after we post changes to this privacy policy, this will indicate your acceptance of any such changes.

Cancel

It is important that should you wish to cancel your visa application with vietnam-visaonline.org, you must contact us immediately right after applying successfully to prevent any unnecessary cost being incurred. Once an approval letter has been sent to your email address, we are unable to reimburse you the visa fee.

Refund

  1. This visa is applicable to air travel only, so by applying through our website, you agree that you will fly to Vietnam in order to get your visa stamped at the airport (not at the crossing border). We will not refund in case you do not enter Vietnam by air once your visa is approved.
  2. We strongly recommend that you should check your visa confirmation letter against your passport and personal information prior to departure.
  3. With our errors, we will refund 100% fee or arrange a new one correctly without any service fee.
  4. Denied applications will be refund 100%
  5. Non Refundable in Following Cases:
    1. If the status is put under “Payment Received” or “Under Processing” or “Visa Approved Letter Sent to Your Email”.
    2. For Extra Services such as Fast Track and Car Transfer:
      • If we have already arranged these services for the customers.
      • If the customers do not provide their flight details including the flight number and the exactly arrival time.
      • If the customers have any changes about their flight details and arrival date but they do not inform us in advance.
  6. With errors made by client and request to arrange a new correct one, we will charge as following: charge extra 80% fee arrange new approval letter ( this fee will be depended on your Type Of Visa). The Visa Approval letter is issued by The Vietnamese Immigration, so we are unable to change any detail once it is processed.